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How did I end up on

Lately you may have come across various "consumer gripe websites" which offer an opportunity for unhappy consumers to vent about products, people, goods, services and pretty much anything else. Even if your company refunds the unhappy customer or remediates the situation, your customer may be unable to remove the now outdated offensive and false post. Under many websites' terms of service, the author assigns away his or her rights to the post and it is at the website's sole and absolute discretion on whether to remove the offensive post.

Is it legal for the website to publish this information?

The short answer is yes. Under Section 230 of the Communications Decency Act of 1996 (CDA) "No provider or user of an interactive computer service shall be treated as the publisher or speaker of any information provided by another information content provider" (47 U.S.C. ยง 230). In non-legalese, this mean that websites, such as that host or republish speech, are protected against claims of libel, slander and other causes of action. While there are exemptions for certain criminal and intellectual property-based claims, Section 230 of the CDA creates a wide berth of protection and immunity for websites such as to allow consumers to complain and voice their false statements.

If it's perfectly legal for to publish false or unflattering information, do I have any options to remove the content?

Yes. While the CDA provides protection for websites such as, the user who posts the false information does not enjoy any immunity for their statements. Therefore, the customer's false and defamatory statements are subject to lawsuits.

What if I don't have the time or money for a lawsuit?

Dinn, Hochman & Potter, LLC is pleased to offer expedited removal services for For a fraction of the price of a complex lawsuit, we can guarantee removal of the offensive posts or your money back. Please contact us today to help you with privately, discreetly and confidentially removing unflattering and/or false content from We are available around the clock to answer your questions. Call: 800-836-1114 or Email: click here.

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